2 weeks, 2 days ago The_Back_OfficeParticipant
I’m asking your help on my website because I’m facing a huge problem, I can’t add any product in my cart if I’m wurfing on Safari.
First I thought this problem cames from my plugin, tshirtecommerce, which generate product but not.
Because when I disabled this plugin and I change the theme, woocommerce add button works on Safari.
I had reached developers of the plugin who told me that the problem comes from your theme which may override woo commerce assets.2 weeks, 2 days ago The_Back_OfficeParticipantThis reply has been marked as private.2 weeks ago The_Back_OfficeParticipant
Any update ?1 week, 6 days ago MRTKeymaster
Hello dear customer,
I apologize because of the late reply.
I checked your dashboard. The add to cart button didn’t have any bug, I think.
Please check attached images. The button works perfectly.
Anyway, if you still have problem with the button, please explain the issue with some screenshots for me. Then I will help you to solve the issue.
Attachments:You must be logged in to view attached files.1 week, 6 days ago The_Back_OfficeParticipant
I don’t know on which browser you tested but I still have the problem in Safari.
I would loved to show you screenshot but I’m quit sure it’s useless.
I’m adding the product https://www.unyform.fr/produit/testthebackoffice/ in my cart, the website process, reload the page and show me the product page as it was before without any change. No product in the cart.
I don’t have the problem in Chrome and Firefox.
Do you need action from my side for help ?
Thanks1 week, 5 days ago MRTKeymaster
We are using Windows OS here, but I will check your site tonight at home and try to provide you with the best answer.
Regards1 week, 5 days ago The_Back_OfficeParticipant
Ok thanks, waiting for your replay
Regards1 week, 4 days ago The_Back_OfficeParticipant
Any update …. ?1 week, 4 days ago MRTKeymaster
Hello dear customer,
Hope you are fine.
I checked your dashboard. It seems the plugin isn’t compatible with Vitrine. So, we should check it and fix its bugs.
But it could takes a long time to be fix.
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