I have just purchased Vitrine theme from themeforest – <span class=”yiv7456548277ydp4dc67102item-support__purchase-code”>31ce1e2f-55db-458e-b874-b181c5ff7498 </span> – 18 May 2018.
However, I cannot install the theme. When I copy the files via FTP and try to install it, it shows me white screen only. After I’ve deleted the theme files, I was able to enter my website.
Same with main and child theme.
When I try to upload theme directly from WordPress, I select .zip file, and after a while it shows me error (screenshot attached).
Either way I was unable to install the theme.
I’m using WordPress Version 4.9.6. , PHP Version 7.0.30.
Additional php info > http://d-wares.com/info.php
Thanks in advance.
Thanks for choosing Vitrine.
Please provide your WordPress login information to me via private reply. I will install the theme for you asap.
I need to reset your WordPress settings and this process will erase all of your data. Hence, backup your important files.
Also, tell me which demo do you want to use?
Is there no other way?
I can install the theme on fresh WordPress installation, but that doesn’t solve my problem, I need to apply the theme on my existing products and settings…
If you have imported a demo before, and I import it again, data will duplicate. So, the easiest way is to reset the settings and import demo again.
I think we misunderstood each other.
I never imported demo, I don’t need demo.
I just need the theme files (CSS, functions) to work with my current settings and products.
No demo files, no new settings, just the new theme look on my old website (cart, single product view…), just new working theme, with old products and plugins (beside new required plugins).
If that’s not possible with this theme, I will install it on fresh WP environment, that’s not a problem…
You must be logged in to reply to this topic.