2 months, 3 weeks ago SuperCoolTotesParticipant
Hi, I am having a problem where products with lots of variations (typically more than 20) will not load. The product page is just blank. Products with less than 20 variations load just fine.
I have already adjusted the functions.php file to increase the number of variations but this doesn’t work.
All products were loading fine before, but now only some load.
Thanks.2 months, 3 weeks ago SuperCoolTotesParticipant
This is now resolved.
My hosts dynamic cache was preventing the pages from loading.2 months, 3 weeks ago MRTKeymaster
We apologize because of the inconvenience that you got in recent days.
As you may know, Envato has suspended our account and our themes are no longer available on the market. We’ve contacted them but they didn’t respond to our tickets. Now, we don’t know why we are suspended.
As an author that was a part of this company for three years, we have the right to know why we are blocked from the market and they have to answer us.
Additionally, we have over 3500 customers for our themes and we have active support for all of them.
We are still trying to solve the issue to get our account to work again.
Also, we want you kindly help us and report the issue to Envato and want them to open our account. We believe we’ve not disobeyed any Envato policies.
Thanks for your help.2 months, 3 weeks ago SomiKeymasterHi SuperCoolToes,Hope you to be fineGlad to hear your problem has been resolved.My best regards
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