5 months, 3 weeks ago bagwongParticipant
I went to download the recently updated theme from themeforest but it’s gone. Where can I get the latest theme files?5 months, 3 weeks ago MRTKeymaster
We apologize because of the inconvenience that you got in recent days.
As you may know, Envato has suspended our account and our themes are no longer available on the market. We’ve contacted them but they didn’t respond to our tickets. Now, we don’t know why we are suspended.
As an author that was a part of this company for three years, we have the right to know why we are blocked from the market and they have to answer us.
Additionally, we have over 3500 customers for our themes and we have active support for all of them.
We are still trying to solve the issue to get our account to work again.
Also, we want you kindly help us and report the issue to Envato and want them to open our account. We believe we’ve not disobeyed any Envato policies.
Thanks for your help.5 months, 3 weeks ago bagwongParticipantThis reply has been marked as private.5 months, 3 weeks ago MRTKeymasterThis reply has been marked as private.
After many consultations with the Envato team, it seems Vitrine never become available in themeforest again. Unfortunately, our efforts didn’t have any result and we have to accept that Vitrine has removed forever.
According to our responsibilities against all customers, we will continue our support services. But you should know, we don’t add any new feature to Vitrine. We will just keep it compatible with all its bundled plugins such as Woocommerce, WPBakery Page Builder, etc and WordPress also.
We will send the files to any customer that asks for it.
We know your worries about this issue, but our account has deleted and we have no access to it. We cannot do anything.
Thanks for all your support during these 3 years.
Regards5 months, 1 week ago ramacagencyParticipant
Sorry, novice here. What exactly does this mean?
I purchased the vitrine theme not long ago and installed it (I activated the child one). I recently tried to update the PHP version to 7.1 or 7.2 but it gave problems so I was told to look at theme updates, plugin updates and wordpress updates.
From your last reply, what updates am I allowed to make? How careful should I be due knowing there won’t be any update on the theme? If I want to install new plugins or update old ones, is it fine?
You say you’ll keep it compatible: “We will just keep it compatible with all its bundled plugins such as Woocommerce, WPBakery Page Builder, etc and WordPress also.” but doesn’t that mean it will indeed have updates?
I am scared to update to the latest version of wordpress 5, as well as asked the hosting to do the plugin and theme update for me so they would make a backup, but they don’t know that Vitrine has been removed.
Hello dear customer,
Hope you are fine.
1- Vitrine doesn’t have any incompatibility with PHP 7.1 or 7.2. We’ve checked it and there was no problem.
2- We are checking Vitrine compatibility with WordPress 5 and we will release an update on the next week.
Best Regards5 months, 1 week ago AudexSpectator
Where will be released update?
THX5 months ago ramacagencyParticipant
Thanks.5 months ago MRTKeymaster
You’re welcome.5 months ago ramacagencyParticipant
Yeah… the link no longer works. Did you set it up intentionally as only temporary?4 months, 3 weeks ago castillorganizationParticipant
can you please show us how to update the theme now that it is not possible from the envato plugin?
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