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I went to download the recently updated theme from themeforest but it’s gone. Where can I get the latest theme files?
Hi,
We apologize because of the inconvenience that you got in recent days.
As you may know, Envato has suspended our account and our themes are no longer available on the market. We’ve contacted them but they didn’t respond to our tickets. Now, we don’t know why we are suspended.
As an author that was a part of this company for three years, we have the right to know why we are blocked from the market and they have to answer us.
Additionally, we have over 3500 customers for our themes and we have active support for all of them.
We are still trying to solve the issue to get our account to work again.
Also, we want you kindly help us and report the issue to Envato and want them to open our account. We believe we’ve not disobeyed any Envato policies.
https://help.market.envato.com/hc/en-us/requests/newThanks for your help.
Epico team, please help me I have sent you 3 emails in a row, and I dont an answer from you …. are you still in business? my email is castillorganization@gmail.com and this is my bug
Attachments:
You must be logged in to view attached files.Hi,
After many consultations with the Envato team, it seems Vitrine never become available in themeforest again. Unfortunately, our efforts didn’t have any result and we have to accept that Vitrine has removed forever.
According to our responsibilities against all customers, we will continue our support services. But you should know, we don’t add any new feature to Vitrine. We will just keep it compatible with all its bundled plugins such as Woocommerce, WPBakery Page Builder, etc and WordPress also.
We will send the files to any customer that asks for it.We know your worries about this issue, but our account has deleted and we have no access to it. We cannot do anything.
Thanks for all your support during these 3 years.
Regards
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